Customer Service

If you have any questions or need assistance, feel free to contact us.
Our customer service team is here to help you with any inquiries related to orders, shipping, or products.
Contact email: info@vodivo.hu

Shipping Times and Costs

Orders are typically processed within 1–3 business days, with delivery taking approximately 2–5 business days.

– Lower shipping cost for prepaid orders
– Additional handling fee for cash on delivery
– Free shipping available above a certain order value

For more details, please refer to our FAQ section.

Payment Methods

We offer the following payment options:

– Credit/Debit Card (Visa, MasterCard)
– Cash on Delivery (cash or card upon delivery)
– Secure online payment methods

All transactions are processed through encrypted connections.

Exchanges, Returns and Refunds

You may return items within 14 days of receiving your order.

Important conditions:
– the item must not be worn or damaged
– it must be returned in its original condition

Refunds are issued using the original payment method.
Return shipping costs are the responsibility of the customer.